The right of withdrawal is regulated pursuant to Articles 45 to 67 of Legislative Decree 206/2005 (consumer protection in distance contracts).
The right of withdrawal may be exercised by the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form) within and no later than 14 calendar days from receipt of the goods ordered.
Furthermore, the consumer is required to return the goods within and no later than 14 calendar days from the date on which he/she communicated his/her intention to withdraw.
The deadline is respected if the consumer sends the goods back before the aforementioned deadline and without prejudice to what is indicated below.
The right of withdrawal is however subject to the following mandatory conditions:
- the request to exercise the right of withdrawal must be received within the established terms by fax, telegram or e-mail. Any type of communication (including the complaint) must be followed, under penalty of forfeiture, within 48 hours by a registered letter with return receipt; a short comment on the incident is appreciated, even if not necessary and obligatory;
- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc.);
- the purchased item must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, to insert it in a second box;
All costs for returning products are expressly borne by the consumer, who, through his own forwarder, will forward the same to the logistics facility of:
Sellezo srl
via Emilio Boni 17D
59100
Prato
subject to essential return authorization that will be assigned by Sellezo srl via email together with the practice opening number:
- the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- in the event of damage to the goods during transport, Sellezo Srl will inform the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
- Sellezo Srl is not liable in any way for damage or theft/loss of goods returned with uninsured shipments;
Without prejudice to any repair costs for damages found to the original packaging, Sellezo Srl will refund the customer the amount already paid for the value of the goods (additional costs such as transport, customs duties, floor delivery services, delivery by appointment and other types of delivery or laboratory services which are still the responsibility of the customer are excluded from the refund), within 14 solar days of the return of the goods, in the same payment method chosen for the purchase, upon communication of the bank details by the customer.
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Sellezo Srl ascertains:
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies in the product itself;
- damage to the product for reasons other than its transportation.
