Return and Exchange of Goods

SELLEZO srl recognizes the right of withdrawal as provided for by current legislation (Legislative Decree no. 206/05).

The deadline for exercising this right is 14 days, as provided for by Legislative Decree no. 206/05.

By that date, the customer must send written and signed notification via one of the following options:

• registered mail
• email
• fax
• using the "Return item" option in their user area, selecting the order to be returned.
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If the customer resides outside the European Union, any customs duties are the responsibility of the customer exercising the right of withdrawal.

How to make a return:

• Log in to your Sellezo account.
• Check whether your product is returnable by checking the RIGHT OF WITHDRAWAL policy or in the WITHDRAWAL section in the BUYING GUIDE.
• Within 14 days, as provided for by Legislative Decree no. 206/05, send a written and signed communication via one of the following options:
  • registered mail
  • email
  • fax
  • using the "Return Item" option in your user area, selecting the order you wish to return.

• You will receive an email confirming your return within 48 hours.
• Once you receive confirmation, ship the product to our warehouse via Sellezo srl, Via Emilio Boni 17d, 59100 Prato.
• You will receive a refund within 14 days of the package being returned to our warehouse, subject to the conditions above.

How to make an exchange:

• Log in to your Sellezo account.
• Go to the "Order History" section and, once you have selected the order number and the item you wish to exchange, send an email to helpdesk@sellezo.com, specifying the size or item you wish to exchange.
• You will receive an email confirming your exchange within 48 hours.
• Ship the product once you receive confirmation to our shipping warehouse via Sellezo srl, Via Emilio Boni 17d, 59100 Prato.
• If there is a price difference, if the chosen product costs more than the returned item, we will send you a link after confirming the new, modified and updated order so you can pay the difference.
• Once we have received the goods and verified that all the above-mentioned conditions are met, we will ship the new, chosen replacement item.